FAQ

Media Maven X operates Monday-Friday from 10am-10pm EST. Media Maven X is closed on weekends, and all major holidays. No communication will be done outside of business hours.

The general design proof turnaround time is 12-21 business days, depending on workload at time of order. For branding packages, websites and larger project, design turnaround is 6-8 business weeks. If needed, upon availability, we do offer a rush design turnaround for an additional fee on certain services. Once the initial design proofs are sent over, if any revisions are requested, those revised designs get sent over within 5-7 business days. For print orders, once the design is finalized, the files get sent to the printing company that Media Maven X vendors with, and production time is generally 7-15 business days. Once shipped, you will receive a shipping notification via email.

Text-based Logos are logos made up entirely of text/fonts. Text based logos are generally more memorable due to simplistic style and layout Image-based Logos are logos that are designed with text/fonts, along with a graphic that illustrates your brand/business.

Yes, you do own your logo after it is finalized. However, we retain ownership of the original file. (.psd)

We design websites on Shopify and Wix platforms. If you are using another platform please contact us to inquire if we have anyone on staff to complete it.

All sales are final. All payments made are non-refundable. Once a payment has been made, the sale is final. If a project is started and partial work has received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded, and it then becomes forfeited by the client.